Help
Support
Something not working, or a question we haven't answered? Write to us — a real person reads it.
Get in touch
Email hello@hourlylogs.com. We usually reply within one business day. It helps if you say what you were doing, what you expected, and what happened instead — and whether you were on the iPhone app or the web.
Getting started
Add a client, give them a project, and if you bill by the hour, set the project’s rate. Then press start on the timer and pick that project. Stop it when you finish, and the entry lands in your timesheet. On Premium, Hourly also works out what that time earned you.
Forgot to start the timer? Open the timesheet and choose Add time manually — you can set the date, the start and end times, and a note.
On iPhone, a running timer also shows on your Lock Screen and in the Dynamic Island, and you can add the Today widget to your Home Screen to see the day’s hours at a glance.
Subscriptions and billing
The free plan covers 3 active clients and 5 active projects, with the timer, manual entries, the weekly timesheet, hourly rates and CSV export. Archived clients and projects don’t count, so archiving one you have finished with frees its slot. Premium adds unlimited clients and projects, the Reports dashboard, and earnings worked out from your rates.
Bought in the iPhone app? The subscription belongs to your Apple ID. Manage or cancel it in Settings → your name → Subscriptions on your device, or choose Manage subscription under Plan in Hourly’s Settings, and request refunds through Apple — we cannot see or reverse those payments. If you have paid but the app still shows the free plan, open the pricing screen and tap Restore purchases.
Bought on the web? In Settings on hourlylogs.com, choose Manage billing to update your card or cancel. If a payment fails, you keep Premium while Stripe tries the card again — update it from the same place. For a refund, just write to us.
Cancelling always leaves your data intact. You keep Premium until the period you have paid for ends, then drop to free — nothing is deleted, you simply cannot add beyond the free limits until you upgrade again.
Your data
Every plan can export its time entries to CSV, which is the easiest way to get your hours into an invoicing tool or a spreadsheet. Settings → Your data also downloads everything in your account as one JSON file: your profile, clients with their contact details and notes, projects, tasks, and every time entry. To move over from Toggl Track, Clockify or Harvest, export its Detailed report as CSV and import it under Settings → Your data → Import from another tracker, which shows what the file adds before anything is saved.
To delete your account, open Settings → Delete account. It removes your account and every client, project, task, and time entry immediately and permanently, so download your data first if you want to keep a copy. Copies in our backups are gone within 30 days. Note that deleting your account does not cancel an Apple subscription — do that in your Apple ID settings.
Trouble signing in
Hourly signs in with Google or Apple, on the web and in the iPhone app. In the app, signing in briefly opens a browser and then brings you back to Hourly; if you are not brought back, switch to Hourly and try again.
Signed in to an empty account? You probably used the other option from the one you signed up with, under a different email address — if you chose Hide My Email with Apple, for example, Apple gives us a private relay address instead of your real one. Sign out and sign in the way you did the first time. Once you are back in your original account, you can add the other option under Settings → Sign-in methods, so either one works next time. If you have ended up with two accounts, email us and we will sort it out.